General Sail Conditions


Siret: 810 838 185 00017 R.C.S. GRENOBLE

General conditions of sale of products sold on
Date last updated 30 September 2015.

Article 1: object

The new conditions govern the sales by SARL Akal Nivas – 21 avenue Jeanne d’Arc 38100 Grenoble – essential oils and by-products.

Article 2 – Price

The prices of our products are indicated in euros all taxes included, unless otherwise indicated and excluding processing fees and shipping.

In case of order to a country other than metropolitan France, you are the importer of the products. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and obligations are not the responsibility of SARL Akal Nivas. They will be your responsibility and your entire responsibility, in terms of payment declarations and control bodies and competent bodies in your country. We advise you to inquire about these aspects with your local authorities.

All orders that are either their origin are payable in euros.

SARL Akal Nivas reserves the right to change prices at any time, but the product will be billed based on the rate in effect at the time of validation of the order and subject to availability.

Products owned by SARL Akal Nivas until full payment of the price.

Warning: as soon as you physically take possession of the products ordered, the risk of loss or damage to the products is transferred to you.

Article 3 – Order

You can place the order from

The contractual information is presented in French and are the confirmation documents at the latest at the time of validation of your order.

SARL Akal Nivas reserves the right not to enter a payment, and not confirm an order for any reason whatsoever, especially in case of supply problem, or in case of difficulty concerning the order received.

Article 4 – Validation of your order

Any order on the website assumes the adhesion to the general conditions. Any order confirmation implies your full acceptance of the general conditions of sale, without exception or reservation.

All data and confirmation recorded will be proof of the transaction.

You declare to have perfect knowledge.

The order confirmation will be worth signing and acceptance of the operations carried out.

A summary of the information of your order will be sent to the email address of your order confirmation.

Article 5 – Payment

Validate your order to make you the obligation to pay the price indicated.

The payment of your purchases made by credit card thanks to the secure Payplug or Paypal systems

Article 6 – Retraction

In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a 14-day cooling-off period from receipt of your products to exercise your right of withdrawal without having to justify any reasons or to pay penalty.

Returns are to be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage to the product on this occasion may be such as to defeat the right of withdrawal.

The return costs are the responsibility of the buyer.

Exercise of the right of withdrawal, SARL Akal Nivea during the period of repayment of sums paid, within 14 days of the notification of your request and via the means of payment used when ordering.

Form Type of Retraction

(The character size used can not be less than a body character size)

(Please complete and use only the form below.)

For the attention of SARL AKAL NIVAS (BETSARA) located at 21 avenue Jeanne d’Arc 38100 Grenoble (

I / We (*) hereby my / (*) retractation of the contract concluded on (indicate the date) and having for object the sale of the following good (s):

indicate the object (s) of the contract

Name of the consumer (s) -seller (s)

Address of the consumer (s) -seller (s)

Signature of the consumer (s) -seller (s)


(*) Delete the mention useless

Article 7 – Availability

Our products are proposed as being visible on the site
In case of unavailability of product after placing your order, we inform you by mail. Your order is canceled and no bank debit is made.

Article 8 – Delivery

The products are delivered to the delivery address indicated during the order process within 7 days.

In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time which has been indicated to you.

In accordance with the legal provisions, in case of late delivery, you have the possibility to cancel the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If in the meantime you receive the product we will proceed to its reimbursement and shipping costs under the conditions of Article L 138-3 of the Consumer Code.

In case of delivery by a carrier, SARL Akal Nivas can not be held responsible for late delivery due exclusively to the unavailability of the customer after several proposals for appointments.

Article 9 – Guarantee

All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-compliance of a product sold, it may be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made by the following email address: within 30 days of delivery.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions …). The shipping costs will be refunded on the basis of the invoiced rate and the return costs will be refunded upon presentation of receipts.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 – Liability

The proposed products comply with the French legislation in force. The liability of the LLC Akal Nivas can not be engaged in case of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you intend to order.

In addition, SARL Akal Nivas can not be held responsible for damages resulting from misuse of the purchased product.

Finally, the liability of SARL Akal Nivas can not be held liable for any inconvenience or damage inherent to the use of the Internet, including a break in service, external intrusion or the presence of computer viruses.

Article 11 – Applicable law in case of disputes

The language of this contract is French. These conditions of sale are subject to French law. In case of dispute, the French courts will be the only competent.

Article 12 – Intellectual Property

All elements of the website are and remain the exclusive intellectual property of SARL Akal Nivas. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site that are software, visual or sound. Any single link or hypertext is strictly prohibited without the express written consent of SARL Akal Nivas.

Article 13 – Personal data

SARL Akal Nivas reserves the right to collect personal information and personal data about you. They are necessary to manage your order, as well as to improve the services and information we send you. Declaration to the CNIL under the receipt number 1892652 v 0.

They can also be forwarded to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory requirements.

In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data about you, directly on the website.

Article 14 – Archiving Proof

SARL Akal Nivas will archive purchase orders and invoices on a reliable and durable as a true copy in accordance with the provisions of Article 1348 of the Civil Code.

The computerized registers of SARL Akal Nivas will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.